Refund Policy

Complete the course outline as laid out in the START HERE document. If, after one-on-one coaching, you cannot pass your exam on your second attempt while using our course. You can request a full refund.

To properly utilize our courses and qualify for a full refund if you are unable to pass your exam.

  1. Complete the entire curriculum as laid out in the online study guide.
  2. Pass at least two mock final exams with a score of 80% or higher. 
  3. Take and fail to pass the ICC exam twice while using our program. 
    • After your first unsuccessful attempt at passing your exam, email your test results to us so we may guide you in the areas where you are struggling. 
    • After your second unsuccessful attempt at passing your exam, send us your test results within 14 days of taking your exam to receive a full refund, and we will remove you from the course. 
    • Codebooks are non-refundable

We will provide additional coaching and guidance towards passing your exam if you elect to remain enrolled in our course.

NOTE: This course requires at least 50 Hrs of study to complete. We recommend that you study for approximately two hours per day Monday-Friday for at least 4 weeks to be properly prepared to pass your exam.

*Shipping charges are non-refundable.