Conditions of Use

Personal information and choice: Personal information and choice Personal information is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, home address, home telephone number, education, and employment history, readily identifiable to that specific individual. A domain name or Internet protocol address is not considered personal information; however, it is considered electronically collected personal information.

According to Government Code § 11015.5, electronically collected personal information means any information that is maintained by Thompson Learning Co (TLC) that identifies or describes an individual user, including, but not limited to, his or her name, home address, home telephone number, education, and employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to Thompson Learning Co (TLC) by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers or principals of that business.

The electronically collected personal information we automatically collect includes your domain name or Internet protocol address, and statistical information about which Web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the Web site, sending an e-mail or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the Web site.

If any personal information is requested on the Web site or volunteered by the user, state law, including Information Practices Act of 1977, Government Code section 11015.5, and the federal Privacy Act of 1974 may protect it. However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or state law.

Additionally, Thompson Learning Co (TLC) also adheres to the privacy policy, which is also accessible on this Web site. Please see Thompson Learning Co (TLC) privacy policy, effective August 1, 2005.

Special note about children: Children are not eligible to use services that require the submission of personal information, and we request that minors (under the age of 18) do not submit any personal information to us. Information includes personal information to Contractors Licensing Consultants (CLC) as part of a user profile or personalization profile. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.

Information collected and how it is used: We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but the use of these services is voluntary.

If you do nothing during your visit to the Web site, but browse or download information, we automatically collect and store the following information about your visit:

The Internet protocol address and domain name used but not the e-mail address. The Internet protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet protocol address to direct Internet traffic to you and generate statistics used in the management of this site.

  1. The type of browser and operating system you use.
  2. The date and time you visited this site.
  3. The Web pages or services you accessed at this site.
  4. The Web site you visited before coming to this Web site.
  5. The Web site you visit as you leave this Web site.
  6. If you downloaded a form, the form that was downloaded.

The information we automatically collect or store is used to improve the content of our Web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering Web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our Web site to improve the value of the materials available continually. Our Web site logs do not identify a visitor by personal information, and we make no attempt to link other Web sites with the individuals that browse the Web site.

Thompson Learning Co (TLC) will not distribute or sell any electronically collected personal information as defined above, about users to any third party without the permission of the user. Contractors Licensing Consultants (CLC) does not sell any electronically collected personal information. Any distribution of electronically collected personal information will be solely for the purposes for which it was provided to us.

Thompson Learning Co (TLC) may provide or distribute specific lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to the Thompson Learning Co (TLC) Web sites.

Use of internet request for assistance form information: Any information you provide to us will only be shared with entities involved in your case as necessary. The information you provide may be included with other consumers’ information to be used for statistical reporting or trending data.

Surveys: If during your visit to the Contractors Licensing Consultants (CLC) Web site you participate in a survey or send an e-mail, the following additional information will be collected:

  1. The e-mail address and contents of the e-mail and
  2. Information volunteered in response to the survey

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

If you send us an e-mail: You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other Thompson Learning Co (TLC) employees who may be better able to help you, Except as required by law, we do not share our e-mail with any other entity’s. We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our Web site or to forward the e-mail to another department for appropriate action.

Orders: If you place an order with us, we request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date]. This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.

Personal information: Under Government Code § 11015.5, if you choose, you may have any personal information collected about you discarded without reuse or distribution, provided we are contacted in a timely fashion.

Automatic collection of information/cookies: Cookies are simple text files stored on your computer by your Web browser. The main portal does not use cookies to maintain personalization; however, some departmental applications may. Thompson Learning Corp (TLC) makes every attempt to avoid the use of cookies.

Security: Thompson Learning Co (TLC), as developer and manager of this Web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information provided via Thompson Learning Co (TLC) supported Web site. The technical standards governing security are enforced by Thompson Learning Corp.

​Links to other sites: Our Web site has links to sites we felt might be useful to you and which may provide services. When you link to another site, you are no longer on our website and are subject to the privacy policy of the new site.

This Web site and the information it contains are provided as a public service by Thompson Learning Co (TLC). This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Limitation of liability: Thompson Learning attempts to maintain the highest accuracy of the content on its Web sites. Any errors or omissions should be reported for investigation.

Thompson Learning Co (TLC) and makes no claims, promises or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this Web site and expressly disclaims liability for errors and omissions in the contents of this Web site. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given concerning the contents of this Web site or its hyperlinks to other Internet resources.

Reference in this Web site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public and does not constitute an endorsement, recommendation, or favoring by the state of California, or their employees or agents.​​ This use policy is subject to change without notice.

Ownership:  and Thompson Learning Co (TLC) is a privately held company and is in no way affiliated with the State of California. All information provided by this site is for the benefit and education of its users. In general, the information presented on this Web site, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. However, does make use of copyrighted data (e.g., photographs) which may require additional permissions before your use.

Furthermore, the unique branding of the site and various official seals and marks may not be used without the consent of To use any information on this Web site not owned or created Thompson Learning Corp, you must seek approval directly from the holding (or holding) sources. TLC shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under a separate legal contract. TLC shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.

Contact us for more information about our programs on California State Electrical Certification.

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Monday – Saturday, 8:00 AM – 9:00 PM.
Online: 24 Hours Per Day, Seven Days a Week
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Phone (866) 685-8564